Return Policy

Return and Exchange Policy for 7-Star Apparel

Last Updated: [01.11.2023]

Thank you for choosing the 7-Star Apparel. This Return and Exchange Policy applies to both wholesale and retail customers and outlines the terms and conditions for returning or exchanging items purchased on our website.

  1. Returns and Exchanges
  2. Eligibility

We accept returns and exchanges within [10] days of the purchase date. To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached.

  1. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale.
  • Custom or personalized orders
  • Gift cards
  1. How to Initiate a Return or Exchange
  2. Retail Customers

If you are a retail customer and wish to initiate a return or exchange, please []. Provide your order number, the reason for the return or exchange, and any relevant details.

  1. Wholesale Customers

Wholesale customers should contact their account manager or [] to initiate a return or exchange. Please provide your account information, order number, and details about the items you wish to return or exchange.

  1. Refunds
  2. Retail Customers

Refunds for retail customers will be issued to the original payment method. Shipping fees are non-refundable.

  1. Wholesale Customers

For wholesale customers, refunds will be processed according to the terms of the wholesale agreement. Please contact your account manager for more information.

  1. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

  1. Processing Time

Please allow [10] business days for us to process your return or exchange once we receive the items. We will notify you via email once the process is complete.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any applicable shipping costs.

  1. Changes to the Return and Exchange Policy

7-Star Apparel reserves the right to update and modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns about our Return and Exchange Policy, please contact us at [].

[7-Star Apparel]

1201 S Los Angeles St #3 & 4 Los Angeles CA 90015 USA

+1 (213) 915-7202

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